Optimum Code Vs017a Unable to Play the Video Please Try Again Later
Troubleshoot
Choose the service type yous would similar to troubleshoot.
Simply click on an option beneath and we will retrieve your equipment information.
Notation: In order to troubleshoot yous'll need to be able to run across and perhaps reset your equipment.
Please wait, it may take a few moments to call back your equipment information.
Nosotros've plant the equipment on your account. Click the "Begin Troubleshooting" button to go started.
Sorry, in that location was an fault fetching status of your device(s). Please try once more.
Sorry, no device found on your business relationship. Please try once more.
Follow the unproblematic steps below so we can help solve your effect.
Your equipment
Here are the modems you have on your account.
Note: The CMAC Address is located on the bottom of your modem on the white sticker.
Your online modem(s). These modems are online then we can send a signal to refresh them automatically.
To continue select "Reset online modems" below.
Online modem
CMAC Address: {{modem.macAddress}} >Where'southward my CMAC accost? Your CMAC accost tin can be found on the bottom of your modem on the white sticker.
Your offline modem(southward) We are unable to communicate with these modems. You'll demand to reset them manually. Sometimes this happens if you accept a loose connection. Earlier you reset your offline modem(s) make sure there are no loose plugs and the outlets and circuit breakers are working.
After checking your connections, click the "Reset offline modems" button below to get started.We will guide y'all through the reset steps.
Offline modem
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address can exist found on the lesser of your modem on the white sticker.
Your equipment
Here are the modems you have on your account.
Note: The CMAC Accost is located on the bottom of your modem on the white sticker.
Your online modem(south)
These modems are online so we can send a signal to refresh them automatically. Reset these modems first. Click the "Reset online mdoems" button to get started.
Afterward resetting your online modem(s) follow the steps to reset your offline modem(s) manually.
Online modem
CMAC Address: {{modem.macAddress}} >Where'south my CMAC address? Your CMAC address can be institute on the bottom of your modem on the white sticker.
Your offline modem(due south)
We are unable to communicate with these modems. You lot'll need to reset them manually. Sometimes this happens if you have a loose connection. Before you have reset offline modem(southward) brand sure there are no loose plugs and the outlets and circuit breakers are working.
CMAC Address: {{modem.macAddress}}
Your equipment
Here are the digital cable boxes on your business relationship.
Click the "Continue" button below to begin troubleshooting your effect.
Digital cable box
Serial number: {{modem.macAddress}} >Where's my serial number? It's located on the back of your digital cable box on the white sticker. For Samsung digital cable boxes it is the number after a series of letters that looks like this: JCAS ID CV SN.
Select symptoms
Let us know what yous are experiencing.
Digital cable box
Series number: {{modem.macAddress}} >Where's my serial number? Information technology's located on the back of your digital cable box on the white sticker. For Samsung digital cablevision boxes information technology is the number later on a serial of letters that looks similar this: JCAS ID CV SN.
What are you experiencing?
Select each issue that applies. If you do not see your issue, select "I accept a unlike consequence".
I am having problems with my movie quality.
One or more of my channels are not working.
I am seeing a black screen.
My Plan Guide isn't working.
I am having bug with my DVR service.
I am having bug with my On Demand service.
I have a different issue.
After selecting your issue(s), click the "Go on" push button below.
Your online modems
Let'southward reset your online modem(s) and encounter if that fixes the issue. If you have more than 1 modem with an issue you will need to reset each ane separately.
- Before you begin the reset brand sure at that place are no phone lines in use in your home.
- Do not close out of your web browser or navigate away from this page. When the reset is complete this page volition automatically reload and you tin can continue troubleshooting from here.
To become started click the "Reset modem" push button.If you take more one modem to reset, wait until the showtime one finishes resetting before clicking on the next.
Online modem
CMAC Accost: {{modem.macAddress}} >Where's my CMAC accost? Your CMAC address can exist plant on the bottom of your modem on the white sticker.
Please wait while we reset your modem. You will lose net connection. The lights on your modem will flash. Remember, don't unplug your modem or whatsoever other equipment while it is resetting.
After you have finished resetting your modem(southward) with an effect click the "Continue" button beneath.
Your offline modems
These modems are offline.
You will demand to manually reset each offline modem with an event.
- Before you begin the reset make sure there are no phone lines in use in your habitation.
- Do non shut out of your spider web browser or navigate away from this page. When the reset is complete this page will automatically reload and you can continue troubleshooting from here.
Offline modem
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC address can be found on the bottom of your modem on the white sticker.
Folow these steps to reset your offline modem(south):
Step1
Unplug the power from your modem. If yous are using a battery fill-in, you'll also demand to disconnect the bombardment from the modem.
Step2
Unplug the power from your router (if yous have ane).
Step3
Plug the modem back in and expect until it has fully restarted. This can take upwardly to a few minutes. If you are using a battery backup, reconnect the battery to the modem. Plug the router back in and wait 30 seconds.
Later on y'all have finished resetting your modem(south) with an issue click the "Keep" button below.
Your online modem
Let'southward reset your modem(s) and encounter if that fixes the issue. If you have more than than 1 modem with an consequence you will need to reset each one separately.
- Before you brainstorm the reset make in that location are no phone lines in use in your dwelling house.
- Practice not shut out of your spider web browser or navigate abroad from this page. When the reset is complete this page volition automatically reload and yous can continue troubleshooting.
To become started click the "Reset modem"button.If you have more than than one modem to reset, expect until the get-go one finishes resetting earlier clicking on the next.
CMAC Address: {{modem.macAddress}} >Where'due south my CMAC address? Your CMAC accost can be found on the bottom of your modem on the white sticker.
Your offline modems
Your offline modem(s)
You will demand to manually reset each offline modem with an issue.
- Before you brainstorm the reset brand sure there are no telephone lines in use in your dwelling house.
- Exercise not close out of your web browser or navigate away from this page. When the reset is complete this folio volition automatically reload and you tin can continue troubleshooting from here.
Offline modem
CMAC Address: {{modem.macAddress}} >Where's my CMAC address? Your CMAC accost can be plant on the bottom of your modem on the white sticker.
Hither'south how to reset your offline modem:
Step1
Unplug the power from your modem. If yous are using a bombardment backup, you lot'll also demand to disconnect the battery from the modem.
Step2
Unplug the power from your router (if you accept one).
Step3
Plug the modem back in and expect until it has fully restarted. This can take up to a few minutes. Note: If y'all are using a battery backup, reconnect the battery to the modem. Plug the router dorsum in and wait 30 seconds.
Step4
Check your Cyberspace connection by opening a new web browser window.
Later on you take finished resetting your modem(s) with an issue click the "Keep" button below.
Reset cable box
Reboot your digital cable box.
Let's try a unproblematic reboot. This tin can fix many common TV issues. Follow the reboot instructions shown to the right for each digital cable box with an upshot.
Digital cablevision box
Serial number: {{modem.macAddress}} >Where'due south my serial number? It'south located on the back of your digital cable box on the white sticker. For Samsung digital cable boxes it is the number subsequently a series of letters that looks like this: JCAS ID CV SN.
Here's how to reboot your digital cablevision box(es):
Step1
Unplug your cable box from either the wall outlet or the box itself.
Step2
Wait 5 seconds and plug it back in. The reboot process may have 3-5 minutes.
Step3
During the reboot process, the cable box may brandish a serial of numbers, characters or letters.
Step4
When the front end panel on the digital cable box displays "Plough On", the reboot is consummate.
Step5
Turn on your Television and cable box. There may be a slight delay while the bill of fare screen loads.
After you have finished rebooting your digital cablevision box(es) click the "Continue" button below.
Has your upshot been resolved?
Let the states know if your service is back upwards and running properly later on the modem reset.
If you are still having issues an Optimum Expert can help. Click the "Yes" push button if your issue is resolved. Click the "No" push to report your upshot to an Optimum Expert.
We're glad your issue is resolved.
Thanks for choosing Optimum.
Having a different issue?
If you didn't see your issue on the previous folio you will demand to report your event to an Optimum Expert. But click the "Report my issue" button below. You can cull to chat, email or call an Optimum Skilful to get your issue resolved.
Go back to select symptoms.
Resolution
Having a different issue?
An Optimum Skillful can aid. Merely click the "Report my issue" button below. You can choose to chat, email or call an Optimum Expert to go your issue resolved.
Click here to troubleshoot a different service.
You demand to exist able to admission your equipment to troubleshoot.
Y'all can report a service result or log in later when you lot have access.
greenbergwrive1959.blogspot.com
Source: https://www.optimum.net/support/troubleshoot/
0 Response to "Optimum Code Vs017a Unable to Play the Video Please Try Again Later"
Postar um comentário